FAQ

1. Can I order customized sizes or shapes of bamboo worktops?

We regularly offer bamboo tops in standard sizes to keep our prices low. If you want to custom,  you can mail us so that our specialists can help you order a custom bamboo desktop. Especially for kitchen countertops,  we are free to cut the shapes as per our client’s demands.

2. Is this 100% solid bamboo, or will the desktop/countertop be hollow inside if I cut it open?

You are welcome to perform a science experiment and cut open your brand-new desktop/countertop. All of our bamboo plywood can be carved into artwork! Take our word that this is 100% solid bamboo through-and-through that has been pressed together to form a stunning top.

3. What colors & grain are the bamboo panels?

Our bamboo panels are 3 kinds of grain- vertical(side), horizontal(planked), and strand woven(high-density) bamboo.  The color of Mesun bamboo boards is natural and carbonized (light, medium, and dark) and colors can range from yellowish-brown honey to dark chocolate color.

For high-density bamboo panels, Besides the regular colors- natural, caramel, and dark, they have a special color called tiger. The tiger bamboo board is compressed by natural and caramel strands with a special proportion.

Each panel is made of 100% real, eco-friendly bamboo, ensuring each one is unique with pleasing color variations. We strive to guarantee uniform color.

4. What is the difference between the bamboo products you offer and those offered by your competitors?

Mesun Bamboo is located in the bamboo original district, where we can source the most eco-friendly bamboo materials and produce from the beginning. Strictly and seriously control the quality of our bamboo products to ensure each piece is perfect for export. The large and stable bamboo materials, professional manufacturing crafts & workers, and the cost-effective price are the keys to comparing with our competitors.

5. Are you a trading company or factory?

We are a Chinese manufacturer with over 15 years of experience producing bamboo products including bamboo veneers, plywood, beams, dowels and table tops. We export our products to clients in more than 20 countries, including contractors, wholesalers, and supermarkets.

6. Do you provide the samples?

Yes, we can provide free samples for you. The regular sample size is 100x150mm. You need to cover the courier fees, or we can use your DHL, UPS, TNT, or FedEx account for delivery.

7. How can we customize the plywood size?

If you would like to customize the special plywood, we can accommodate your request. The sizes can be tailored to your needs. Please email us your requirements and our technical staff will discuss them with you and propose the best solution. Email us at: [email protected]

8. What are payment terms and how long is the delivery time?

Ми приймаємо L/C і T/T. 30% перший внесок згідно з нашим PI. А оплату залишку можна здійснити після того, як ми надішлемо поштою копію накладної, рахунка-фактури та пакувального листа.
Зазвичай час доставки становить приблизно 30-45 днів після отримання депозиту.

9. What is the minimum order quantity?

Our MOQ is 200m2 for our new customers’ trial order to check our bamboo products’ quality. Normally our MOQ is 1*20ft container.